General terms and conditions of sale

At CLICOCHIC, we are a family business.
Our belief is simple: to offer our customers, and especially families with children, joyful and peaceful holidays.

Our holiday parks are designed as real living spaces, where everyone can relax, have fun and share moments together in a safe and respectful environment.

To ensure this experience is enjoyable for everyone, it is essential that we live together in a spirit of kindness, respect and harmony. The following rules have been designed with this in mind: to preserve the peace, safety and quality of stay of all our guests.

We thank you in advance for your understanding and your participation in this spirit of conviviality that defines CLICOCHIC.

1. Booking your stay

Registering for one of our stays implies acceptance of these general terms and conditions of sale, our personal data protection policy (GDPR), as well as the internal regulations of the holiday park or residence concerned.

The booking is confirmed upon receipt by email of your Clix customer account credentials (except for Partner holiday parks).

The surnames, first names and ages of all participants (including newborns) must be provided no later than upon arrival.

For obvious safety (swimming pool, possible evacuation of the holiday parks, etc.) or health reasons, minors not accompanied by an adult are not admitted.

Bookings for student integration weekends or groups are not permitted.

Any modification to a file or booking must be notified in writing.

Subletting is strictly prohibited, and any persons presenting themselves will be refused access to the holiday park and accommodation.

In Spain, Belgium, and Italy, local regulations may require us to request and retain a copy of a valid identity document (passport or identity card). This document may be requested at the time of booking or upon arrival.

2. Withdrawal period 

In accordance with Article L221-28 of the Consumer Code, accommodation services provided on a specific date or according to a defined period are not subject to the right of withdrawal.

3. Payment terms 

For any booking made more than 30 days before the start of the stay, a deposit of 25% of the total amount of the booked services must be paid, along with booking fees, which are non-refundable.

For stays in mobile homes/chalets/houses/apartments, the booking fees are as follows:
* €27 for stays of 5 nights or more (except €10 in the Netherlands),
* €11 (stays of 1 to 4 nights).

For stays on bare pitches, the booking fee is waived, except in France, Italy, Spain, the Netherlands, and Germany for stays of 7 nights or more between July 10th and August 22nd: €10

The balance must be paid 30 days before the arrival date. Failing this, and after reminder by email/phone, the stay will be cancelled.

For bookings made less than 30 days before the start of the stay, full payment is required at the time of booking, by credit card.

Any change in the applicable VAT rate or local taxes occurring between pricing and invoicing will be reflected accordingly in the total price including tax.

Cancellation insurance is optional. It can be subscribed to and paid at the same time as the deposit.

Its amount is 3% of the net accommodation price, with a minimum of:

* €9 for stays of 1 to 4 nights

* €22 for stays of 5 nights or more

4. Prices 

Our prices include

* access to holiday park facilities 

* access to entertainment 

* access to the waterpark 

* water consumption 

* electricity (except for camping pitches and monthly rentals) 

* the equipment corresponding to the capacity of the booked accommodation 

* one parking space per rental 

* access to free activities offered on site 

For camping pitches, a maximum of 6 people is allowed per pitch.

Our prices do not include

* additional vehicle 

* additional tent 

* additional person 

* pets 

* a trailer 

* day visitor

* the cancellation guarantee

* booking fees

* contribution to the tourist tax 

* possible household waste taxes 

* rental of bed linen, towels and baby kit 

An end-of-stay cleaning service may be purchased as an extra. Its price varies depending on the type of accommodation. Please check directly with the holiday park.

Our prices may change depending on economic and commercial conditions. Promotional offers introduced after the date of the reservation are not retroactive, and no refund of the price difference can be made.

Tourist tax amounts, set by local authorities, may change during the season.

Our holiday parks are not VACAF approved.

5. Complaints upon arrival

If you notice a problem in your accommodation upon arrival, particularly regarding general condition, cleanliness or equipment, please report it to reception within 24 hours.

Our teams will do their best to intervene quickly and correct the situation.

After this period, complaints related to the initial condition of the accommodation may no longer be taken into account, except in duly justified special circumstances.

6. Security deposit 

A €200 deposit will be required for your rental. This amount is charged before your arrival and refunded within 48 hours after departure, subject to possible deductions in the cases below.

In some cases and holiday parks, a €1 bank verification (non-refundable) may be required to validate your payment method.

IMPORTANT: our objective is never to retain a security deposit. We simply ask the accommodation to be returned clean and in good condition. Reception is available to assist you if needed.

6.1 Accommodation deposit

Accommodation and pitches must be returned in the condition in which they were provided.
In case of damage (breakage, missing equipment, deterioration), you will be informed. The necessary repair costs may be deducted from the deposit or charged.

6.2 Cleaning deposit / Final cleaning

Accommodation must be returned in satisfactory cleanliness condition, including:

* floors cleaned 

* dishes washed 

* blankets folded and stored 

* bins emptied 

* cupboards clean 

* kitchen and bathrooms cleaned 

If anomalies are found upon arrival, you must inform reception within 24 hours.

If the accommodation is not returned in satisfactory cleanliness, cleaning costs may be charged and deducted from your security deposit after prior notice.

6.3. Deduction amounts by accommodation category

* €120: classic rental (Chalet 2 bedrooms, Moon, Mini-Habana, Habana, Kalliopée, Tent (shed/comfort/safari), Sun, Studio, etc.)
* €160: Chalet 3 bedrooms -Resort - Kids 5 - Lodge - Bart - Callisto - Thalia – Resort Bay - Caribou - 2-room apartment

*  €195: Kids 7 - Marjolaine 4 and Marjolaine 6 - Rose 4 and Rose 6 - Family (1 bathroom 4 bedrooms) - Farés - Amnésia 6 and Amnesia 8 (includes Mobile home and Cabin) - Falabraque 6 and Falabraque 8 (includes Mobilehome and Cabin ) - 3 room apartment/ Gite (below 650 sq.ft.)
* €230: Super Family (2 bathrooms 4 bedrooms)

* €290: Tribu/Kids Tribu

* €325: Villa Tribu - House/Villa/Apartment/ Gite from 650 sq. ft.
* €390: House/Villa/Apartment from 1600 sq. ft.
Cleaning service may be purchased separately.

6.4 Other security deposits or deductions

Additional security deposits may be required for certain services such as:

* Top Presta pitch 

* barbecue rental 

* bike rental 

* barrier badge 

In case of loss:

* €10 per lost wristband 

* €30 for lost accommodation keys

7. Accommodations and services

Due to the diversity of our range, accommodations may differ in layout, age or decoration.

Requests regarding location or orientation are preferences only and not contractual commitments.

Emergency works carried out nearby cannot engage our liability.

At the beginning or end of the season, some services may be unavailable.

For safety reasons, certain facilities may be temporarily closed.

8. Arrivals and Departures

Accommodation arrivals are possible from 4 pm. to 8 pm.
Departures must take place before 11.00 am, and before 10:00 am for

*villa/house stays,

 *and partner holiday parks .

Camping pitches are available from 2:00 p.m. and must be vacated before 12:00 p.m.
In case of late arrival or early departure, you must inform the campsite or the residence.
Pitches and mobile homes are allocated according to availability. For organizational reasons, they may be modified until the effective handover of the keys.
In case of no-show on the scheduled day of arrival, without prior notice from you at least 24 hours in advance, we reserve the right to put the accommodation back on sale.
Any departure after 2:00 p.m. will be charge of an additional night at the current rate.

9. After-sales service and mediation

We cannot be held liable for unforeseen circumstances, force majeure, exceptional weather events, administrative or judicial decisions, or any external event likely to disrupt, interrupt or prevent the stay, or to result in the modification, cancellation or closure of certain entertainment, activities or facilities.
Any complaint relating to a stay must be submitted within 10 days after the end of your stay, via the satisfaction questionnaire automatically sent by email.
Our Customer Service department will do its best to process your request within a period of 3 months. The response will be posted on your Clix account.
Failing a satisfactory response within 3 months after a written referral to Customer Service, the customer may refer the matter to the competent mediator:

SAS MEDIATION SOLUTION
222 Chemin de la Bergerie

 01800 St Jean de Niost

04.82.53.93.06  
A European online dispute resolution platform is also available.
Referral to a court by either party shall be made in accordance with the provisions of Articles 46 and 48 of the Code of Civil Procedure.

10. Modification of stay

Any change of destination is possible, within the current season, up to 14 days prior to arrival, subject to availability and following a written request sent to the holiday park.

The first change is free of charge. From the second change onwards, a modification fee of €27 will be applied. These fees are non-refundable.

11. Cancellation of the stay

In the event of cancellation of the stay before arrival, interruption of the stay or delayed arrival, and whatever the cause, no refund will be granted except where cancellation insurance has been subscribed to and applied under the conditions set out below.

Cancellation Guarantee

If you have subscribed to cancellation guarantee, you are guaranteed from:

* A total refund of the sums paid, excluding booking fees and the cost of the cancellation guarantee, 

* Refund on a prorata temporis basis of the unused portion of the stay in the event of early departure, excluding booking fees, the cost of the cancellation guarantee and cleaning fees. 

The guarantee applies if the impediment concerns the customer, their spouse, the persons named in the contract, their ascendants or descendants or those of their spouse, and results from one of the following events:

* death, 

* illness not known at the time of booking, 

* bodily accident occurring after booking, 

* death that may occur to the client's brothers, sisters, sons-in-law or daughters-in-law.

* administrative, judicial, military summons or jury summons, 

* dismissal,

* professional transfer, 

* a transfer of the client or his spouse or by the bankruptcy of the company of which the client is manager.

In the event of illness or bodily accident, the request must be justified by a medical document dated less than one month before the arrival date.

Any cancellation must imperatively be notified to the place of stay concerned.

To benefit from cancellation guarantee, the reason for cancellation must be reported to the holiday park or residence no later than 24 hours before arrival.

Supporting documents must be sent within 10 days from the date of cancellation.

12. Internal regulations and rules of stay

Each holiday park has internal regulations displayed at reception. These apply to all customers present on the site.

Any behavior disturbing the stay of other users, any physical or verbal violence, any threat towards staff or other customers, or any attitude endangering the safety of persons or property may result in immediate exclusion from the holiday park, without refund.

Accommodation

For safety and hygiene reasons, smoking is prohibited inside the accommodation. In case of non-compliance with this rule and if a smell of tobacco is detected in the accommodation, an amount of €200 may be deducted from the deposit.

Animals

Animals are prohibited in certain holiday parks. In all cases, they are prohibited around swimming pools, sanitary facilities and catering areas.

When allowed, they must be kept on a leash at all times. A vaccination record may be requested at any time.

A maximum of two animals is allowed per accommodation or pitch.

Category 1 and 2 dogs are prohibited in France. As regulations may vary depending on the country, it is the customer's responsibility to check directly with the holiday park before arrival.

Occupation of accommodation

No additional installation, no additional vehicle and no additional person are allowed without prior approval from the holiday park.

For safety and insurance reasons, the number of occupants must not exceed the capacity provided for the type of accommodation booked, including newborns. Failing this, access to the accommodation may be refused upon arrival.

Equipment and barbecue

In some holiday parks, barbecues may be prohibited. Any additional electrical equipment must be approved before arrival by the holiday park manager.

Children are under the responsibility and supervision of their parents.

Charging of electric vehicles

For safety reasons, accommodations are not equipped for charging electric or hybrid vehicles.

Charging a vehicle using the electrical outlet of an accommodation is strictly prohibited.

Such use may cause damage to the vehicle, the accommodation or the holiday park electrical network, and may result in a serious risk of fire or short circuit.

In the event of a breach, a flat-rate amount of €200 per week may be deducted from the deposit.

13. Waterpark

Access to the waterpark is subject to wearing a wristband and, where applicable, compliance with the rules displayed on site.

In swimming pools, the wearing of swim briefs is mandatory.

For hygiene and safety reasons, the following are prohibited in pools and water slides:

* long clothes

* shorts 

* boxer shorts 

* wetsuits 

* skirts 

* bermudas 

* fully covering swimsuits 

* shoes, socks 

* UV-protective T-shirts, except for children under 14 and adults with a medical certificate

As pools and slides may present risks, their use must be in strict compliance with instructions.

In case of non-compliance, the customer may be held liable.

Young children must wear swimming nappies.

Children who cannot swim must wear appropriate armbands.

Children must be accompanied by an adult.

Some slides are subject to specific conditions of height, age or use. It is the customer’s responsibility to inquire with the holiday park.

Day visitors do not have access to aquatic areas for insurance reasons.

The campsite may temporarily close all or part of the aquatic center for technical, safety or hygiene reasons.

Access to aquatic areas is strictly prohibited outside opening hours.

14. Insurance

Capfun cannot be held liable in the event of theft, fire, natural events, natural disasters, force majeure, power outages attributable to the supplier, or any incident falling under the responsibility of the customer.

It is the customer’s responsibility to ensure that they are covered by insurance including:

    * civil liability, 

    * personal belongings during the stay, 

    * rental liability as an occupant. 

The customer must also be covered for any damage they may cause to the accommodation, the holiday park or the equipment made available, whether by themselves or by persons accompanying them.

An insurance certificate may be requested.

In the event of rental or loan of a bicycle, barbecue or other equipment, it is also the customer’s responsibility to ensure they are insured against theft, loss or damage.

 15. Contractual information

Despite all the care taken in drafting our brochures, commercial materials and websites, material errors, omissions or typographical errors may exceptionally occur.

Only the rental contract confirming the reservation takes the place of the contractual document.

Personal Data and GDPR Regulations

We attach great importance to the protection of your personal data and ensure scrupulous compliance with current regulations. The residences and campsites associated with the brand are responsible for data processing and manage all information with the utmost confidentiality. We have appointed a Data Protection Officer. Their email is dpo@capfun.com. They will answer all your questions as quickly as possible. This contact is shared by capfun.com and all Clico Chic campsites.

What data is collected?

On clicochic.com, by telephone, or on our campsite website: When you make a reservation on capfun.com, through our call center, on a campsite's direct website, or by telephone with a campsite, we collect the following personal data:

• First and Last Name (of the person booking and accompanying guests)

• Date of Birth (of the person booking and accompanying guests)

• Email (person booking only)

• Postal Address (optional) (person booking only)

• Telephone number (person booking only)

This information can be consulted by the management teams of Clico Chic campsites.

Satisfaction Surveys – Follow-up after your stay

Customer feedback is essential and allows us to improve. Following your stay, we will send you a request to complete a satisfaction questionnaire via email three times. If you respond, we store your opinion on your stay for 5 years. This feedback is accessible by Clico Chic customer service and management teams. It is shared anonymously on the websites avis.capfun.com, capfun.com, and the specific campsite’s website (neither your email nor your name will be visible). This allows our new customers to see what you thought of us in a transparent manner. When entering your review, you have the option to check a box specifying that you do not want your review to appear on avis.capfun.com. In this case, your review will not be made public.

On your Clix account and in our systems, we keep:

• Your stay history for the last 5 years.

• Satisfaction surveys you have completed following your holidays over the last 5 years.

Information we do NOT store: All payment information (credit card numbers) is not stored on our servers but with our banking partner; Clico Chic teams do not have access to this data.

Security

Clico Chic has appropriate policies and technical organizational measures to safeguard and protect your personal data against illegal or unauthorized access, accidental loss or destruction, damage, and illegal or unauthorized use and disclosure.

In all cases, the user is informed that any transmission of data over the Internet is not totally secure and, as such, is carried out at their own risk. Although we do our best to protect your personal data, Clico Chic cannot guarantee the security of personal data transmitted via our website.

Password Policy

Because a password is sensitive and no computer system is invulnerable despite our efforts, we have chosen to generate a secure password for you when your Clix account is created. 

It is sent to you by email only. Lost your password? We can regenerate it for you on this page (https://www.capfun.com/clix/connexion.php) and send it back to you by email. We do not wish to store your personal passwords on our servers. 

Thus, in the event of a hack, attackers will not be able to compromise your other personal accounts (Email, Facebook, etc.).

Information we collect automatically

During your navigation on the site www.clicochic.com, in strict compliance with current legislation and your rights, we collect data relating to your navigation and interactions with our website. 

This data is collected using cookies or other similar technologies, such as web beacons, pixels, and mobile device identifiers.

How we use your data

We use your data to manage your booking, to communicate promotional offers, or to send you information about your upcoming or past stays. 

We may transfer your email address to our partners Avis Vérifiés and TrustPilot so that they may collect your feedback on your customer experience when using the www.clicochic.com site, should you wish to provide it. 

Where permitted by law, we may share your email with social networks such as Facebook, Google, or Instagram as part of our marketing promotion. 

Your data is not transferred outside the European Union. You can consult it in your personal Clix space at any time.

How long do we keep your data?

We will only keep your data for as long as necessary to perform our services or within the limits prescribed by law. After this period, your personal data will be deleted. We cannot delete your data in the event of a legal retention obligation (e.g., accounting law) or when there is a legal reason to keep the data, such as an ongoing contractual relationship. 

Data relating to customers who have stayed at Clico Chic is kept for 10 years if, and only if, there has been at least one stay in the last 5 years. 

If you have not stayed with Clico Chic in the last 5 years, all your data will be deleted. 

We can delete your data upon simple request. Simply email us at dpo@capfun.com or write to: Clico Chic, Service DPO, 73 Parc de l’Argile, 06370 Mouans Sartoux, France.

Cookies at Clico Chic

We use cookies or other similar technologies. We may also allow our business partners to use these tracking technologies on our website:

• Login-related cookies for the Client Area

• Shopping cart cookies

• Audience measurement analysis cookies

To offer you the best possible service, Clico Chic uses cookies. By continuing to browse the site, you accept their use to provide you with tailored offers.

Why does Clico Chic use cookies? 

Clico Chic uses cookies to provide an optimal user experience adapted to your personal preferences. By using cookies, Clico Chic ensures that you do not have to enter the same information repeatedly. Cookies are also used to optimize site performance.

Clico Chic has taken all the technical and organizational measures to protect your personal data and to protect you from any loss of information or any form of unlawful processing.

What are your rights?

You have the right to delete or modify your data at any time, either via your Clix Extranet or by sending an email to dpo@clicochic.com.

Access to your personal data

• Rectification and erasure (right to be forgotten)

• The right to object to the processing of your data

• The right to withdraw consent or limit the use of your data

If you feel your rights have not been respected, you can send a complaint to our Data Protection Officer (DPO): dpo@clicochic.com or DPO Clico Chic, 73 Parc de l’Argile, 06370 Mouans Sartoux, France. If you still feel your rights have not been respected after contacting our DPO, you may lodge a complaint with the relevant data protection authority (CNIL): www.cnil.fr

Image Rights

The customer expressly authorizes Clico Chic, free of charge, to photograph or film them during their stay and to use the photos, videos, or sounds on all media for a period of 5 years. This authorization also applies to all persons staying with the customer. Its purpose is to promote Clico Chic. 

If you do not want us to broadcast your photos in any way, simply inform our campsite manager upon arrival. 

If, despite our efforts, a photo of you or one of your companions appears on our commercial materials by mistake, a simple email to dpo@capfun.com will suffice for us to remove the photo or video immediately.

Modification of Legal Notices

Capfun may modify its legal notices at any time, particularly if current legislation changes. Any modification will be displayed on the Site or communicated to you by email. 

In accordance with French Law 2014-344 of March 17, 2014, you can request to opt-out of telephone marketing by registering on the BLOCTEL list (www.bloctel.gouv.fr).

Clico Chic Website Hosting

In accordance with the law of March 11, 1957 (art. 41) and the Intellectual Property Code of July 1, 1992, any partial or total reproduction for collective use is strictly prohibited without authorization from Clico Chic.

The logos, visuals, and trademarks present on this site are the property of their respective owners. This site may, without its knowledge, have been linked to other sites through hypertext links. Clico Chic declines all responsibility for the information presented on these other sites. The user acknowledges that the use of this site is governed by French law.

Intellectual Property

Access to our site grants you a private and non-exclusive right of use. All elements published on our sites, including texts, photographs, infographics, logos, and brands, constitute original works within the meaning of the Intellectual Property Code. 

Consequently, any representation or reproduction, in whole or in part, made without the consent of the authors or their successors in title, is unlawful.